FREQUENTLY ASKED QUESTIONS
Jerky
Yes all our products are GF
Once opened keep in the resealable bag somewhere cool, preferably the fridge
When stored correctly will last 30 days from opening
clothing
I have sizing charts I can send through
Work shirts are a larger fit
Fishing shirts best to size up
Shorts true to size
T-Shirts are a large fit
Squeeze
The Standard Squeeze is made from 100% new raw HDPE (High-Density Polyethylene) is BPA free and is safe to use.
100% yes
Natomi Coffee
Roasted in Norah Heads NSW
Yes Natomi support fair trade
Our coffee bags are a Natomi Signature Blend, a four bean blend comprising South American, Indonesian and African beans resulting in a smooth but strong-tasting espresso.
Shipping
All our orders are carefully packaged and shipped in satchels with Australia Post.
We will get your order on the way ASAP but due to our remoteness your order may take 5 - 10 business days to be processed and shipped. We will do our best to have most orders shipped within 5 business day.
SHIPPING TIMES (AUSTRALIA from DARWIN)
- Standard 5 - 10 Business Days
- Express 3 - 5 Business Days
SHIPPING TIMES (INTERNATIONAL)
- Standard Shipping 12-20 Business Days
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fugusdundee@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fugusdundee@outlook.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fugusdundee@outlook.com.
STILL HAVE A QUESTION?
Fill out the form below and one of our friendly staff will be in contact ASAP. Looking forward to speaking soon.